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Can't Load Chart Data (again)

Bug Reports

Having this issue again.


I can’t seem to get any recent data to work with on any pairs.

I have deleted cache / data.

Is there a problem with my subscription again? It’s supposed to be a lifetime subscription.

Let’s resolve this so this isn’t an issue every few months, it’s really stopping me from fully pushing this service to my network. I can’t completely affiliate for a service, until it works sustainably for a long period of time.


Thank you!

Posted by Patrick Ryan ·
1 comment

Comments1

  • Serhii S.

    Team•

    Dec 20, 2024

    Dear Patrick @User,

    Thank you for reaching out and bringing this issue to our attention.
    We’re sorry to hear about the difficulties you’re experiencing with loading chart data.

    To help us identify the root cause of the problem and resolve it promptly, we kindly ask you to take the following steps:

    1. Please press F12 on your keyboard, navigate to the Console tab, and send us a screenshot. This will help us analyze any potential errors.

    2. Could you also provide the link to the specific project you’re working on? We kindly ask that you refrain from using it while we investigate the issue.

    Rest assured, we are committed to resolving this matter as quickly as possible so that your experience with our service is seamless and reliable moving forward.

    Thank you for your patience and cooperation. Please let us know if you have any additional information that might assist us.