I have the same issue. The balance became 0 after 47 trades into the backtest. Clearing the data didn’t resolve the issue. Also, using Chrome in Incognito mode didn’t resolve it.
The trades are still saved, but only the balance became 0. I am able to deposit funds to continue the backtest though, however, my P&L is still reset to 0.
Serhii S.
Team•
Nov 18, 2024
Hi @User! Could you please press F12 and send us a screenshot of the Console tab?
So it will be easier for us to understand the cause of the problem. Thank you.
Francis Lui
•
Nov 19, 2024
Hi Serhii,
I took a screenshot below after opening the backtest.
The bug seemed to happen when I jumped to the next London Open session. When jumping to the next London Open session, it would keep loading and show the spinner until it timed out. When I clicked the refresh button in the app, it wasn’t able to reload, so I logged out and logged back in. That’s when I noticed that the balance became 0 in the projects list.
The bug seems to be intermittent since I’ve only had it happen once when jumping to the next London Open session.
Serhii S.
Team•
Nov 19, 2024
Hello @an phu nguyen huynh! Thank you for the screenshot and detailed description of the bug. Our developers will investigate and fix the bug as soon as possible.
Serhii S.
Team•
Nov 4, 2024
Hi @an phu nguyen huynh! Sorry for the inconvenience. Please note that we've recently released a new update, so I suggest you clear the cache and data on the Forex Tester Online main page. Here’s how to do it in Chrome:
Open the FTO website in Chrome.
Click the lock icon in the address bar (to the left of the URL).
Comments5
Francis Lui
Nov 16, 2024
I have the same issue. The balance became 0 after 47 trades into the backtest. Clearing the data didn’t resolve the issue. Also, using Chrome in Incognito mode didn’t resolve it.
The trades are still saved, but only the balance became 0. I am able to deposit funds to continue the backtest though, however, my P&L is still reset to 0.
Serhii S.
Nov 18, 2024
Hi @User! Could you please press F12 and send us a screenshot of the Console tab?
So it will be easier for us to understand the cause of the problem. Thank you.
Francis Lui
Nov 19, 2024
Hi Serhii,
I took a screenshot below after opening the backtest.
The bug seemed to happen when I jumped to the next London Open session. When jumping to the next London Open session, it would keep loading and show the spinner until it timed out. When I clicked the refresh button in the app, it wasn’t able to reload, so I logged out and logged back in. That’s when I noticed that the balance became 0 in the projects list.
The bug seems to be intermittent since I’ve only had it happen once when jumping to the next London Open session.
Serhii S.
Nov 19, 2024
Hello @an phu nguyen huynh! Thank you for the screenshot and detailed description of the bug. Our developers will investigate and fix the bug as soon as possible.
Serhii S.
Nov 4, 2024
Hi @an phu nguyen huynh! Sorry for the inconvenience. Please note that we've recently released a new update, so I suggest you clear the cache and data on the Forex Tester Online main page.
Here’s how to do it in Chrome:
Open the FTO website in Chrome.
Click the lock icon in the address bar (to the left of the URL).
Select Site settings from the dropdown menu.
Scroll down and click Clear data.
Reload the page.
Does it help?