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candelstik timing misaligned

i was backtesting and found out when the 4H candel opened at 5:00 and closed at 9:00at level 1225.66 but when i shifted at 15M timeframe the same candel opened at 9:00 at 1224.35 the timing is 12 febuary 2015 XAUUSD. its very concerning after paying money i think you guys not providing proper data. manx5761@gmail.com please contact me when this issue is resolved

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2 comments

Comments2

  • Diana Zhoshko

    Team•

    Oct 15, 2025

    I have sent you an email, please check your inbox

  • Diana Zhoshko

    Team•

    Oct 15, 2025

    Hi @User ,

    Could you please send me a link to the project where you’re experiencing this?