After the update, there's full of bugs originally didn't have.
The time jump doesn’t work
All of my drawing elements templates were gone. I need to re-edit it each time I put it on my chart.
I can’t save the templates after I quit the app.
It is so annoying that I want to change back to my original version.
Please, help😭!
- How does this impact your experience?
Comments5
Serhii S.
May 8, 2025
Hi @User ! I'm sorry to hear you're experiencing these issues after the update. Could you please share a project link? This would help us investigate the problems more effectively. Can you also elaborate on which templates you are having problems with?
Regarding the Jump to function, do I understand correctly that it is a simple jump to a specific date? Thanks for your patience, and we'll work on getting this sorted out for you!
選擇仔
May 8, 2025
Thanks for your reply!
1. Regarding the jump to, i mean the customer sessions(jump to) or next sessions.
2. In the template. For instance, after I click the line, it originally saved my colors and size previously used. Yet, after the update, it just use the default template after I clicked the line.
3. The sessions indicator is not saving the template. Like each time I open the app, the sessions indicator will be in default template.
選擇仔
May 9, 2025
I’m sorry, also the language settings are not saving.
When I change from English to other languages. After I quit the web app, it didn’t save.
Serhii S.
May 9, 2025
Hi @User !Thanks for letting us know about these issues. I've forwarded them to our developers so they can fix them as soon as possible. Appreciate you bringing this up!
Serhii S.
May 9, 2025
Dear @User! Could you please share a quick video showing these bugs? That would really help us understand and fix the problem faster.
Appreciate your help!