Hi @Tradermoe1023 , thanks for bringing this to our attention.
The 4-hour candle start times can vary depending on the broker and the specific symbol. To help me investigate this further, could you please let me know which broker's chart you are comparing ours to?
A screenshot of both charts side-by-side would be a great help as well.
Tradermoe
•
Aug 3, 2025
I have never heard of those times. I use Oanda and they use 1, 5, and 9am. If there are differing times, then at least let us set the time we use.
Serhii S.
Team•
Aug 3, 2025
Hi again! Thanks for the follow-up — and that makes total sense.
If you're using OANDA and prefer 4-hour candles starting at 1am, 5am, 9am, etc., we recommend trying the following setup:
Create a new project
Set the time zone to UTC-4
Disable the DST (Daylight Saving Time) option during project creation.
This configuration should align your 4-hour candles with the timing you're used to from OANDA.
Let us know if that works for you — and if not, we’ll be happy to explore other options.
Comments3
Serhii S.
Aug 3, 2025
Hi @Tradermoe1023 , thanks for bringing this to our attention.
The 4-hour candle start times can vary depending on the broker and the specific symbol. To help me investigate this further, could you please let me know which broker's chart you are comparing ours to?
A screenshot of both charts side-by-side would be a great help as well.
Tradermoe
Aug 3, 2025
I have never heard of those times. I use Oanda and they use 1, 5, and 9am. If there are differing times, then at least let us set the time we use.
Serhii S.
Aug 3, 2025
Hi again! Thanks for the follow-up — and that makes total sense.
If you're using OANDA and prefer 4-hour candles starting at 1am, 5am, 9am, etc., we recommend trying the following setup:
Create a new project
Set the time zone to UTC-4
Disable the DST (Daylight Saving Time) option during project creation.
This configuration should align your 4-hour candles with the timing you're used to from OANDA.
Let us know if that works for you — and if not, we’ll be happy to explore other options.