Thanks for sharing the video with us. We are still working on fixing the 4 hour candles.
As a potential workaround in the meantime, you could try creating a new project and selecting UTC mode. This might resolve the issue for you.
We appreciate your patience while we work on this.
Tradermoe
•
Sep 10, 2025
Ok. I did not receive an email showing you responded. I think something may be up with my email because I know I received an email from Oanda, but it did not show up either. I wanted to let you know in case it takes me longer to respond.
Tradermoe
•
Sep 10, 2025
That worked, thanks.
Serhii S.
Team•
Sep 11, 2025
Hi @Tradermoe1023! Great, I'm glad to hear that the workaround helped.
Serhii S.
Team•
Sep 11, 2025
Hi @Tradermoe1023! Thanks for letting me know. I've tagged you in this reply. Could you please check if you receive an email notification for this message? That might help us figure out what's going on.
Comments7
Serhii S.
Sep 10, 2025
Hi Tradermoe1023,
Thanks for sharing the video with us. We are still working on fixing the 4 hour candles.
As a potential workaround in the meantime, you could try creating a new project and selecting UTC mode. This might resolve the issue for you.
We appreciate your patience while we work on this.
Tradermoe
Sep 10, 2025
Ok. I did not receive an email showing you responded. I think something may be up with my email because I know I received an email from Oanda, but it did not show up either. I wanted to let you know in case it takes me longer to respond.
Tradermoe
Sep 10, 2025
That worked, thanks.
Serhii S.
Sep 11, 2025
Hi @Tradermoe1023! Great, I'm glad to hear that the workaround helped.
Serhii S.
Sep 11, 2025
Hi @Tradermoe1023! Thanks for letting me know. I've tagged you in this reply. Could you please check if you receive an email notification for this message?
That might help us figure out what's going on.
Tradermoe
Sep 11, 2025
I received notifications for both messages.
Serhii S.
Sep 11, 2025
Hi Tradermoe1023, thanks for confirming!